CLM’s Covid Policies

by | Mar 17, 2024 | Announcements, Health and Safety | 0 comments

Updated March 17, 2024

Welcome to Carole Lilly Massage! With the health and safety of our clients and staff as our top priority, we have modified our protocols, but we want to continue to fulfill our promise: “You—loving life and feeling well. That’s what makes our day. At Carole Lilly Massage, we believe a massage is not a commodity, but a way to support our clients through their recovery, relaxation, and pain relief process, all while being a lifelong partner for their health and wellness goals.”

Whether you want to relax or need pain relief, our highly skilled team listens to your goals and designs a customized session that you’ll love, while adhering to all mandated safety policies and procedures. Your health, safety, and comfort are of the utmost importance to us.

Our Sylva location is open Tuesday-Friday, 1 p.m. – 7 p.m. and Saturday 10 a.m. – 5 p.m. by appointment only. Tuesdays are reserved for scheduling seniors and immunocompromised clients.

Latest Mandates

In adherence to the latest North Carolina and Jackson County mandates, Carole Lilly Massage has adapted our policies to maintain the highest levels of cleanliness and safety for our clients and staff.

According to the North Carolina Board of Massage and Bodywork Therapy, the CDC considers massage and bodywork therapy to be health care.  The CDC no longer recommends universal masking in health facilities.  Hospitals and long-term care facilities may require universal masking in areas of high COVID-19 transmission.

Face Coverings

At CLM, it’s all about you!  You may choose to wear a mask, and we encourage you to if you are at high risk for respiratory illness.

We are also happy to mask up for anyone who requests it.  Please let us know if you would prefer your therapist to be masked during your session and we’ll add it to your preferences.

We will continue our cleaning and sanitizing protocols.


The cleanliness and disinfecting of our offices and treatment rooms currently follow the CDC guidelines using EPA approved products. Our entire staff has been thoroughly trained to disinfect and sanitize all areas of the office between clients. This includes door handles, light switches, countertops, pens, payment devices, massage equipment, treatment rooms, waiting rooms, and bathrooms. Massage tables and equipment are carefully disinfected between each client. Linens are washed using the warmest appropriate water setting and dried completely at a commercial facility. Our staff uses healthy hand hygiene using CDC recommended protocols.


We are now open at full capacity.

Cash Payments

Reducing contact points and recommending use of credit, debit, or gift cards.

To keep you and our staff safe, we ask that you reschedule your appointment with as much notice as possible if you are feeling under the weather.

We appreciate your cooperation and patience! At Carole Lilly Massage, we are dedicated to providing the best service while protecting your health as well as the health of our staff. If you would like to schedule an appointment, please go online or give us a call at 828-507-9581. We cannot wait to see you!